Privacy Policy
Effective Date: 01 March 2026
This Privacy Policy ("Policy") describes how Arqis Global Trading LLP, a limited liability partnership incorporated under the laws of India, having its registered office at Lightbridge, 6th Floor, Saki Vihar road, Tunga Village, Chandivali, Mumbai (hereinafter referred to as "Arqis," "We," "Us," or "Our"), collects, uses, processes, discloses, and protects the Personal Data of the users ("You," "Your," "User") of its website www.arqisglobal.com ("Website").
We are committed to protecting your privacy and ensuring the security of your Personal Data in compliance with applicable Indian laws, including the Digital Personal Data Protection Act, 2023 ("DPDP Act") and the Information Technology Act, 2000 and the rules made thereunder.
By accessing or using our Website, you signify your agreement to the terms of this Privacy Policy. If you do not agree with this Policy, please do not use or access our Website.
1. DEFINITIONS
a. "Data Fiduciary" means any person who alone or in conjunction with other persons determines the purpose and means of the processing of personal data; for the purpose of this Policy, Arqis is the Data Fiduciary.
b. "Data Principal" means the individual to whom the personal data relates.
c. "Data Processor" means any person who processes personal data on behalf of a Data Fiduciary.
d. "Personal Data" means any data about an individual who is identifiable by or in relation to such data.
e. "Processing" in relation to Personal Data, means a wholly or partly automated operation or set of operations performed on digital personal data, and includes operations such as collection, recording, organisation, structuring, storage, adaptation, alteration, retrieval, use, alignment or combination, indexing, sharing, disclosure by transmission, dissemination or otherwise making available, restriction, erasure or destruction.
2. INFORMATION WE COLLECT
We collect Personal Data that is necessary for the purposes outlined in this Policy. The types of Personal Data we may collect include:
a. Identity and Contact Data: Including your first and last name, email address, phone number, postal address, designation, and company name.
b. Technical Data: Including your Internet Protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this Website.
c. Usage Data: Information about how you use our Website, products, and services, including browsing history, pages viewed, and time spent on the Website.
d. Communication Data: We may keep a record of any correspondence if you contact us, including through email, website forms, or other communication channels.
3. HOW WE COLLECT YOUR INFORMATION
We use the following methods to collect data from and about you:
a. Direct Interactions: You may give us your Identity and Contact Data by filling in forms on our Website (such as the "Contact Us" form) or by corresponding with us by post, phone, or email. b. Automated Technologies: As you interact with our Website, we may automatically collect Technical Data about your equipment and browsing actions. We collect this data by using cookies, server logs, and other similar technologies.
4. PURPOSE AND LAWFUL BASIS FOR PROCESSING PERSONAL DATA
We will only use your Personal Data when the law allows us to. Most commonly, we will use your Personal Data for the following purposes based on your consent or for a legitimate purpose:
a. To respond to your inquiries and provide you with information that you request from us.
b. To manage our business relationship with you, including communicating with you about our services and fulfilling our contractual obligations.
c. To improve our Website, services, and marketing by analysing how our Website is used.
d. To comply with our legal and regulatory obligations, including but not limited to, requirements under applicable commercial, tax, and corporate laws.
e. To send you marketing and promotional communications, where you have provided your explicit consent to receive such communications.
We are committed to the principle of Purpose Limitation. Your Personal Data is collected for specified, explicit, and legitimate purposes and not further processed in a manner that is incompatible with those purposes. We also adhere strictly to the principle of Data Minimisation, ensuring that the collection of Personal Data is limited to what is adequate, relevant, and necessary in relation to the purposes for which it is processed.
5. CONSENT
By providing your Personal Data through our Website, you provide your free, specific, informed, unconditional, and unambiguous consent to the collection, storage, processing, and transfer of your Personal Data for the purposes specified in this Policy.
You have the right to withdraw your consent at any time by contacting our Grievance Officer. The withdrawal of consent will not affect the lawfulness of processing based on consent before its withdrawal.
6. DATA SHARING AND DISCLOSURE
We do not sell or trade your Personal Data to third parties. We may, however, share your Personal Data with the following entities on a need-to-know basis:
a. Service Providers and Data Processors: We may engage third-party companies and individuals (e.g., IT and system administration services, hosting providers, analytics providers) to process Personal Data on our behalf. These parties are contractually obligated to protect the data and use it only for the purposes for which we disclose it to them.
b. Professional Advisors: Including lawyers, bankers, auditors, and insurers who provide consultancy, banking, legal, insurance, and accounting services.
c. Government and Regulatory Authorities: We may disclose your Personal Data if required to do so by law or in response to valid requests by public authorities to meet national security or law enforcement requirements.
7. INTERNATIONAL DATA TRANSFERS
As a company involved in international trade, we may transfer your Personal Data to countries outside of India. When we transfer your Personal Data to another country, we will ensure that the transfer is in accordance with Chapter 4 of the DPDP Act, 2023, and that the recipient country provides an adequate level of data protection or that we have put in place appropriate safeguards (such as standard contractual clauses) to protect your Personal Data.
8. DATA SECURITY
We have implemented robust technical, organizational, and administrative security measures to protect your Personal Data from unauthorised access, use, alteration, disclosure, or destruction. These measures include:
a. Use of Secure Sockets Layer (SSL) encryption for data transmission.
b. Implementing strict access controls to ensure that only authorised personnel have access to Personal Data.
c. Regularly reviewing our information collection, storage, and processing practices, including physical security measures, to guard against unauthorised access to systems.
d. Establishing an internal data governance framework and conducting periodic training for our employees on data protection and privacy obligations to foster a culture of accountability.
In the event of a personal data breach, we will notify the Data Protection Board of India and affected Data Principals as required under the DPDP Act.
9. DATA RETENTION
We will retain your Personal Data only for as long as is necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. Upon the expiry of the retention period, your Personal Data will be securely erased or anonymised.
10. YOUR RIGHTS AS A DATA PRINCIPAL
Under the DPDP Act, you have the following rights with respect to your Personal Data:
a. Right to Access: You have the right to obtain a summary of your Personal Data that is being processed by us.
b. Right to Correction and Erasure: You have the right to request the correction of inaccurate or misleading Personal Data, the completion of incomplete Personal Data, the updating of Personal Data, and the erasure of Personal Data that is no longer necessary for the purpose for which it was processed. c. Right to Grievance Redressal: You have the right to have readily available means of registering a grievance with us. Please see Section 14 for details.
d. Right to Nominate: You have the right to nominate any other individual who, in the event of your death or incapacity, shall exercise your rights under the DPDP Act.
To exercise any of these rights, please contact our Grievance Officer.
11. COOKIES POLICY
Our Website uses cookies to distinguish you from other users. This helps us to provide you with a good experience when you browse our Website and also allows us to improve our site. A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies.
12. THIRD-PARTY LINKS
Our Website may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
13. CHANGES TO THIS PRIVACY POLICY
We reserve the right to update or change our Privacy Policy at any time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top. You are advised to review this Privacy Policy periodically for any changes.
14. GRIEVANCE REDRESSAL
In case of any queries, concerns, or grievances regarding the processing of your Personal Data, you may contact our designated Grievance Officer:
Name: Rohan Ghotage Designation: Managing Partner Email: rohan@arqisglobal.com Address: Lightbridge, 6th Floor, Saki Vihar road, Tunga Village, Chandivali, Mumbai
We will endeavour to resolve your grievances in a timely and effective manner.
15. GOVERNING LAW AND JURISDICTION
This Privacy Policy and any dispute arising out of it shall be governed by the laws of India. The courts in Mumbai, India shall have exclusive jurisdiction over any disputes arising under this Policy.